Microsoft

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable organizations to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software -- easing adoption and reducing the risks inherent to implementing a new solution. Microsoft Dynamics AX (Axapta) has been consistently rated among the top 3 ERP solutions worldwide.

ERP and ERP's Microsoft Dynamics Center of Excellence (CoE) is geared to help organizations and their divisions meet their business objectives of ERP / CRM implementation.

• Focuses on Dynamics AX, Dynamics NAV and Dynamics CRM.
• Comprises experienced technical and functional experts
• Is a part of various early adoption programs. The knowledge acquired through various early adoption programs is directly translated to the customer in terms of implementation, creating deployment roadmap, evaluating new functionalities, etc.
• Helps organizations harness the rich features and functionalities of Microsoft Dynamics AX, NAV and CRM by bringing in industry-specific adoption accelerators, effective migration and upgrade methodologies, best practices, toolkits and value-added supplements.

ERP and ERP leverages on its rich experience in implementations to provide a gamut of services on Microsoft Dynamics AX and CRM to customers and partners, helping them benefit from their rich features and functionalities to derive more business value.

• End-to-end Implementation and Rollouts
• Upgrades and Migrations
• Support
• Business Intelligence and Dashboard Services
• Dynamics ISV Co-development

End-to-end Implementation and Customization Services

ERP and ERP provides low-risk end-to-end services, built on mature methodologies, through a framework-driven approach and a proven cost-effective global delivery model. ERP and ERP's service offerings extend across the full nine yards -- from Gap Analysis and Requirement Mapping to Deployment, Training and Post-Implementation Support.

Upgrade Services for Microsoft Dynamics AX

Based on our deep expertise in the earlier versions of AX (2.5 & 3.0) as well as early exposure to Microsoft Dynamics AX 4.0 and AX 2009, ERP and ERP is in a unique space to help organizations upgrade from the earlier versions of AX to Microsoft Dynamics AX 4.0 and AX 2009. ERP and ERP's methodology and tool assisted upgrade service offering for AX ensures efficient and effective upgrades.

• Technical Upgrade : Upgrading the existing functionality to a new platform.
• Functional Upgrade : Enhancing the implementation by upgrading the new functionality to a new version.
• Re-implementation : Involves business process changes as well.
• Multiple engagement models

Support

ERP and ERP offers extensive support to customers with its global delivery support, functional and core technical support, L1, L2 and L3 support through its established processes, and tool-based approach for reporting and tracking.

• Application Usage Support (L1) : ERP and ERP offers services like Administration, Functional Support, End-User Training, etc.
• Application Maintenance Support (L2) : ERP and ERP offers services like Report and Form Maintenance, Interface Maintenance, Workflow Maintenance, etc.
• Advanced Support in Coordination with the Principal (L3) : ERP and ERP offers services like Bug Fixing and advanced support in coordination with Microsoft.

Business Intelligence and Dashboard services

ERP and ERP helps large and medium enterprises optimize their investments in enterprise systems by developing Business Intelligence, Analytics and Reporting, and Business Performance Management solutions for them.

Microsoft Dynamics ISV Co-Development

ERP and ERP provides services that jump-start the development of vertical and horizontal add-ons on Microsoft Dynamics AX, NAV and CRM, enabling software product companies to achieve faster time-to-market objectives.

ERP and ERP also helps software product companies integrate their software products with Microsoft Dynamics AX, NAV and CRM, using the best-fit EAI scenarios like BizTalk and Web services. ERP and ERP also offers services for migrating from legacy and competitive platforms to Microsoft technologies.